Return and Refund Policy

We want you to be confident in your purchases. If something doesn’t meet your expectations, we make returning, exchanging, or requesting a refund straightforward and clear.

Return Guidelines:

Timeframe

Items can be returned within 30 days of delivery.

No Fees

We don’t charge any additional fees for returns.

Refunds

Once approved, refunds are issued within 7 days.

Shipping

Return shipping costs are the responsibility of the customer.

All Returned Shipments

Subject to our Terms of Service.

  • Eligible Items

    o be accepted for return, products must:

    • Be unused and in original condition.
    • Include all tags, labels, and original packaging.
    • Not show damage from misuse, or improper handling.

    Returns submitted after 30 days cannot be accepted. To start a return, reach out to support@daytorun.com.

  • How to Return an Item

    • Contact Us: Email us with your order details and reason for return. Photos can help speed up approval.
    • Instructions: We’ll provide the return address and any other details once approved.
    • Pack Securely: Use the original packaging if possible to protect the item in transit.
    • Ship: Arrange shipping at your cost. Tracked shipping is recommended.
    • Refund: After we receive and check the item, we’ll process your refund.

  • Refunds

    Refunds are applied to the original payment method within 7 days of approval. You’ll receive a confirmation email once the refund is complete.

  • Exchanges

    To swap an item for another size, model, or variant:

    • Email us at support@daytorun.com with your order number and exchange request.
    • Follow the provided return instructions.
    • Once received, we’ll ship the replacement item, subject to availability.

  • Cancellations

    Possible before processing. To cancel your order, please write to support@daytorun.com.

  • Goods for Complaint

    In case you receive an item that is damaged, defective, or not what you ordered:

    • Take clear photos of the item and packaging.
    • Email support@daytorun.com with your order number and photos.
    • We’ll assess the situation and arrange a replacement or refund promptly.

    You can complain about any goods that have one of the following defects:

    • Damaged upon delivery: Broken, deformed, or otherwise non-functional product.
    • Does not match the order: A different product than the one you ordered has arrived (different type, color, size, etc.).
    • Has a manufacturing defect: Poorly processed material, non-functional part, missing components.

Contact and Business Information

ECOM BLACK LLC

EIN: 10-3428722
DUNS Number: 103428722

Address:
244 Fifth Avenue Suite J234
New York 10001
NY
United States

When and How You Can Contact Us
Monday to Friday: 9:00 AM - 5:00 PM (EDT)
Email: support@daytorun.com
Phone Number: +12136855235