Shipping Policy
Brief Information About Shipping
- Deadline: 2:00 PM (EDT) (same-day processing)
- Processing: 0-1 business days
- Delivery: 1-2 business days after shipment
- Free shipping within the US
Orders and Shipping
You will receive a confirmation email after completing your order. Orders received by 2:00 PM (EDT) are processed the same business day. Standard processing takes 0-1 business days (Monday-Friday). Once your order has shipped, we will send you an email with a tracking number. Delivery usually takes 1-2 business days. Shipping is free throughout the United States.
Delays
Wait 2 extra business days, then contact us at support@daytorun.com with your order number.
Cancellations
Possible before processing. To cancel your order, please write to support@daytorun.com.
Goods for Complaint
In case you receive an item that is damaged, defective, or not what you ordered:
- Take clear photos of the item and packaging.
- Email support@daytorun.com with your order number and photos.
- We’ll assess the situation and arrange a replacement or refund promptly.
You can complain about any goods that have one of the following defects:
- Damaged upon delivery: Broken, deformed, or otherwise non-functional product.
- Does not match the order: A different product than the one you ordered has arrived (different type, color, size, etc.).
- Has a manufacturing defect: Poorly processed material, non-functional part, missing components.
Contact and Business Information
ECOM BLACK LLC
EIN:Â 10-3428722
DUNS Number: 103428722
Address:
244 Fifth Avenue Suite J234
New York 10001
NY
United States
When and How You Can Contact Us
Monday to Friday:Â 9:00 AM - 5:00 PM (EDT)
Email: support@daytorun.com
Phone Number: +12136855235