Shipping Policy
Brief Information About Shipping
- Order Cut-Off: 2:00 PM (EDT) for same-day processing
- Processing Time: 0-1 business days (Monday - Friday)
- Delivery Time: 1-2 business days (Monday - Friday)
- Shipping Cost: Free shipping within the United States
Order Processing
You will receive an order confirmation via email immediately after checkout. We strive to process orders placed by 2:00 PM Eastern Daylight Time (EDT) on the same business day whenever possible. Standard processing time is 0–1 business day (Monday – Friday). Your payment method is authorized at checkout and charged once the order is confirmed.
Shipping and Delivery
When your package ships from our warehouse, we will send a shipping confirmation email that includes your tracking information. Delivery within the continental United States typically takes 1–2 business days (Monday – Friday).
Shipping Delays
Delivery times may be extended due to adverse weather, carrier network congestion, or public holidays. If your order is delayed past the expected delivery date, please check your tracking information first. If you require assistance, please contact us at support@daytorun.com and include your order number. We will contact the carrier on your behalf and provide you with an update.
Problems?
If your order does not arrive in new, pristine condition (e.g., not the right item, damaged, etc.), you must contact us within 48 hours at support@daytorun.com. Please attach clear photos of the outer box, inner packaging, the item, and your order number. After review, we will arrange for a replacement or a full refund.
General Concerns
If anything else about your order or delivery is not as expected, please email support@daytorun.com with your order number, a short description, and photos if relevant. We will review your concern and respond with the next steps.
Cancellations
Cancellations are only possible before the order has been processed. Since processing typically takes 0–1 business day, please reach out as soon as possible. To cancel, email support@daytorun.com immediately and include your order number.
Holidays and Peak Seasons
Orders are prepared and shipped on business days (Monday – Friday). Orders placed on federal holidays will begin processing on the next business day. Please note that during peak seasons, both dispatch and delivery may take longer than usual.
Need Help?
We are here to assist with any shipping questions you may have. Please use the contact details above and include your order number for the fastest service.
Contact Information
Email:Â support@daytorun.com
Phone Number: +12136855235
Monday to Friday: 9:00 AM - 5:00 PM (EDT)
Trade Name: Daytorun
Business Address: 244 Fifth Avenue Suite J234, New York 10001-7604, NY, United States